Aaron Warner from Shatter Me. 2-wick scented candle.

Return and Refund Policy

At Incks & Wicks, we are committed to providing you with high-quality products. If you are not fully satisfied with your purchase, we are happy to assist you with returns or refunds under the following terms:

• Eligibility for Return:

  • Returns are accepted within 14 days of purchase.
  • To be eligible for a return, items must be unused, in the original packaging, and in the same condition as when you received them.

• Non-Returnable Items:

  • For hygiene and safety reasons, candles that have been lit or partially used cannot be returned.
  • Sale or discounted items are not eligible for returns unless faulty.

• Process for Returns:

  • To initiate a return, please contact our customer service team on instagram with your order number and details about the product you wish to return.
  • We will provide you with instructions on how to return your item.
  • Return shipping costs are the responsibility of the customer, unless the item is defective or damaged upon arrival.

• Refunds:

  • Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed and a credit will be applied to your original method of payment within 7-10 business days.
  • Shipping fees are non-refundable.

• Damaged or Defective Items:

  • If you receive a damaged or defective product, please contact us immediately. We will provide a replacement or full refund, including shipping costs.
  • Please include photos of the damage or defect with your request to speed up the process.

If you have any questions or need further assistance, feel free to reach out to us. We are here to help!

Thank you for shopping with us!

Shipping Policy

Thank you for shopping with Inks and Wicks! We are committed to getting your order to you as quickly as possible. Please review our shipping details below for Egypt:

• Processing Time:

  • All orders are processed within 5-10 business days from the time the order is placed.
  • Orders are not shipped or delivered on weekends or holidays.
  • You will receive an email notification with tracking information once your order has shipped.

• Shipping Methods and Rates:

  • We offer standard shipping for all orders within Egypt.
  • Shipping rates are calculated based on the destination and weight of your order.
  • We aim to provide the best shipping rates and options to ensure your satisfaction.

• Shipping Destinations:

  • We currently ship only to Egypt.

• Delivery Times:

  • Delivery typically takes 5-10 business days from the time your order is shipped.
  • Please note that delivery times may vary depending on your specific location and carrier conditions.

• Order Tracking:

  • Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment.

• Address Accuracy:

  • Please ensure that your shipping address is correct before completing your order. We are not responsible for packages lost or delayed due to incorrect or incomplete address information.

• Lost or Stolen Packages:

  • If your package is lost or stolen during delivery, please contact our customer service team immediately. We will assist in filing a claim with the carrier if necessary.
  • Please note that we are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

Thank you for choosing Inks and Wicks! We appreciate your business.